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LabDron

Refund Policy

Refund Policy

Last updated: 31 October 2026

All our products are digital content (software licences) sold by OpenDrone Ltd and delivered to your LabDron account immediately after payment is confirmed. This policy explains when a refund is available. It does not affect your statutory rights.

1. Cancelling before delivery

Consumers have a 14-day right to cancel a distance contract. At checkout you expressly request immediate delivery of the digital content and acknowledge that the right to cancel is lost once delivery begins, which is the moment the licence is activated in your account. If you change your mind before the licence has been activated, contact support and we will cancel the order and refund you in full.

2. Faulty products

Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose and as described. If a licence cannot be activated, or the software does not work as described on the product page with a supported controller and firmware version, contact support with your order number and a description of the problem. We will first try to fix the issue or provide a replacement within a reasonable time; if we cannot, you are entitled to a price reduction or a full refund.

3. What is not refundable

  • A licence that has been activated and works as described, including where you later decide you no longer need it.
  • Problems caused by activation details you entered incorrectly, by installing DJI firmware or app updates without checking compatibility with us, or by modifications to the device made after delivery.
  • Problems with controllers, drones or firmware versions that the product page does not list as supported.
  • Promotional codes and reseller balance top-ups, except as set out in the Terms of Sale.

4. Wrong product purchased

If you bought a licence for the wrong controller model and it has not been used, contact support within 14 days. We will normally exchange it for the correct product and refund or charge the price difference.

5. How refunds are paid

Refunds are made to the original payment method within 14 days of our decision. Depending on your bank, the amount may take a few more days to appear on your statement. Please contact us before opening a chargeback with your card issuer; we resolve almost every case directly and faster.

6. How to contact us

Open a support ticket from My Account → Support with your order number, or write to us on WhatsApp at +90 850 308 46 50. You can also email us at support@labdron.com.