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LabDron

Terms of Sale

Terms of Sale

Last updated: 31 October 2026

1. Who we are

These terms apply to every purchase made on labdron.com and its language stores (en., it., de., fr., es., ru. and pl.labdron.com), referred to as "LabDron", "we" or "us". The seller is OpenDrone Ltd, a company registered in England and Wales under company number 17313115, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can reach us through the Support page of your LabDron account or on WhatsApp at +90 850 308 46 50. You can also email us at support@labdron.com.

By placing an order you confirm that you have read and accept these terms. If you are buying as a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. What we sell

We sell digital content: software licences and applications for DJI remote controllers and compatible Android devices. A licence is linked to the controller serial number, device or application login you provide and is delivered electronically to your LabDron account. No physical goods are shipped. LabDron and OpenDrone Ltd are independent of DJI; DJI and its product names are trademarks of their owner.

3. Ordering and contract formation

The order process is: add the product to your basket, enter the activation details requested, accept these terms, and pay. We send an order confirmation by email. A binding contract is formed when your payment is confirmed; until then we may refuse an order, for example where payment fails, fraud is suspected or a product is no longer available. If we cannot accept an order we will refund any amount already paid.

4. Prices and payment

Prices are shown in Turkish lira on labdron.com and in euro on the other stores and are the prices displayed at checkout. Any applicable taxes are included unless stated otherwise at checkout. Card payments are processed by Stripe on Stripe's secure payment page; we never store your card details. Promotional codes apply to the order in which they are entered and cannot be exchanged for cash. Obvious pricing errors may be corrected before the contract is formed.

Reseller accounts may pay with their LabDron balance. Balance top-ups are credited to the account and used for purchases on the site; a top-up is not a deposit and earns no interest. Requests to refund an unused balance are handled through support.

5. Delivery

Licences are activated automatically after payment confirmation and appear under My Account → My Activations together with the installation guide. Some products require a username, password or serial number to be entered exactly; you are responsible for the accuracy of these details. Where a product needs to be installed by you, we provide written and video guides and support through your account.

6. Right to cancel and immediate delivery

As a consumer you normally have 14 days to cancel a distance contract. Because our products are digital content that is supplied immediately, we ask you at checkout to expressly request immediate delivery and acknowledge that you lose your right to cancel once delivery begins. Delivery begins when the licence is activated in your account. Until that moment you may cancel by contacting support and we will refund you in full. Details of refunds for faulty products are in our Refund Policy.

7. Licence terms

  • The licence is personal, non-exclusive and non-transferable and is locked to the first controller, device or login on which it is activated. Moving it to another device is possible only through support.
  • Unless the product page says otherwise, the licence has no expiry date. Some products check the licence online periodically; keeping the device connected to the internet from time to time is part of normal use.
  • You may not copy, resell, share, reverse engineer or distribute the software or your licence credentials.
  • Installing third-party software on a controller may affect the manufacturer's support for that device. You decide whether to install it.
  • You are responsible for using the software lawfully, including compliance with the aviation and radio regulations of the country in which you fly.

8. Updates and compatibility

Product pages state the controllers, drones and firmware versions each product supports. Updates published by DJI may change compatibility; when that happens we test and, where possible, publish an updated version in your account at no extra cost. We recommend not installing DJI firmware or app updates before checking compatibility with us. We cannot guarantee compatibility with future DJI releases.

9. Our liability

If digital content we supply is faulty, your remedies under the Consumer Rights Act 2015 apply: we will repair or replace it, and if that is not possible, reduce the price or refund you. If faulty digital content damages a device and the damage would not have occurred had we exercised reasonable care and skill, we will repair the damage or compensate you. We are not liable for loss caused by incorrect activation details you provide, by changes to your device or DJI software made after delivery, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

10. Your account and conduct

You must be at least 18 years old to buy. Keep your account credentials confidential; you are responsible for activity under your account. We may suspend an account used for fraud, chargeback abuse or sharing of licences.

11. Complaints and disputes

If something goes wrong, open a support ticket from your account; we aim to reply within two working days. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, except that if you are a consumer resident in another country you also benefit from the mandatory consumer protection rules of that country and may bring proceedings there.

12. Changes

We may update these terms for future orders. The version in force when you place your order applies to that order.