Terms of Sale

Seller: OpenDrone Ltd (company no. 17313115, registered in England and Wales), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“LabDron”, “we”). Buyer: the person placing the order (“you”).

1. Products

We sell digital software licenses for DJI drones and remote controllers. A license is tied to the serial number (or app login) you enter at checkout and is delivered to your LabDron account electronically. No physical goods are shipped.

2. Ordering and payment

Prices are shown in USD and include any applicable taxes unless stated otherwise at checkout. Payment is processed by our payment provider; your card details are never stored on our servers. An order is accepted when the payment is confirmed.

3. Delivery

Licenses are activated automatically after payment confirmation and appear under My Account → My Activations together with the installation guide. Some products require entering a username/password or serial number exactly; you are responsible for the accuracy of these details.

4. Right of withdrawal and refunds

Because the product is digital content delivered immediately, the right of withdrawal ends once the license is delivered (activated). Refunds are issued only if activation cannot be completed for technical reasons that our support cannot resolve. See the Refund Policy.

5. Lawful use

Our software modifies radio and flight parameters. You are solely responsible for complying with the aviation, radio-frequency and consumer-electronics regulations of the country where you fly. We do not encourage use that violates local law.

6. Accounts and licenses

Licenses are personal and bound to the device/serial number entered. Device changes may be granted at our discretion through support. Sharing, reselling or reverse-engineering licenses is prohibited.

7. Liability

To the extent permitted by law, our liability is limited to the amount paid for the product. We are not liable for damage to devices, loss of flight data or regulatory penalties resulting from the use of modified parameters.

8. Contact

Support requests are handled through My Account → Support Tickets.